Customer Success Stories

Improved 
efficiency and 
productivity 
levels within departments. 

Outsourcing with FGS Bolsters

Productivity, Saves Money

THE CLIENT

INDUSTRY

Investment services

EMPLOYEES

7,000+

FORBES

Global 2000

SALES

$5.2 billion

THE CHALLENGE

The client was undergoing a complicated reorganization following a merger with a rival company. Like many mergers, this one exposed some redundancies in positions, so some employees were relocated while others were reassigned to new positions. The roles of eight people – from the customer service, client services and inventory departments – proved to be particularly tricky.

The client still needed the work these departments produced, but began to consider the wisdom of outsourcing the tasks themselves to save money on salaries and benefits. After all, streamlining and cutting costs were part of the motivation for the merger in the first place.

THE SOLUTION

The team at FGS could identify with the client’s dilemma—and also envision a sensible solution. FGS had customer service, client services and inventory departments, too, but had many more years of experience at running them. Although FGS could not duplicate every single function the client needed, such as some computer tasks, it could step in and provide the lion’s share of the services the client needed—and in a more efficient and economical manner. This new “mini merger” also held the promise of FGS and the client deepening their respective understanding of each other’s business practices, priorities and long-term goals. 

THE VALUE

The client embraced FGS’s proposed “mini merger” because it enabled the company to: 

  • Improve efficiency and productivity levels within the three departments. 

  • Reap significant cost savings on employee salaries and benefits. 

  • Strengthen its collaboration with the like-minded team at FGS.